30 days after delivery
Request a change-of-mind return within 30 days after delivery.
We make it simple
Shipping & returns.
What it costs, how long it takes, and what happens if it isn't right for you.
Delivery
Two ways to get it.
We ship worldwide. Duties and taxes may apply for international orders.
| Standard | 5 – 7 business days | Calculated at checkout · free standard delivery in Canada at $52 CAD or moreGround service, tracked from the moment it leaves us. |
|---|---|---|
| Express | 2 – 3 business days | Calculated at checkoutExpress orders receive priority handling. Delivery estimates begin once the carrier has the parcel. |
Free standard shipping in Canada on every order of $52 CAD or more.
Prices are shown in Canadian dollars. International orders may be subject to duties, taxes, or brokerage fees.
Returns
If it isn't right.
Skincare is personal and sometimes it just doesn't suit you. Sending it back should not be the hard part.
Unused and sealed
Eligible products must be unused, unopened, sealed, and in original packaging where reasonably applicable.
Cancel before fulfilment
Cancellation is available until an order enters fulfilment or ships.
Opened skincare
Opened skincare is final sale for hygiene and safety, except for defective, damaged, incorrect products or mandatory legal rights.
How do I start a return?
Open your account, enter the email address used for the order, and follow the password-free sign-in link. Choose the eligible items and submit the request within 30 days after delivery. We review it and email you with the next steps; you can follow its status on the same page.
You can also email hello@nourinarie.com with the order number from your confirmation email — it starts with NN- — to ask for help with a return.
When will I see the refund?
We process an approved ordinary refund within 5–10 business days after approval. Your bank or payment provider may need additional time to post it.
Who pays return shipping?
You pay return shipping for a voluntary change-of-mind return. Nouri Narie pays reasonable return or replacement shipping when the product is damaged, defective, incorrect, or the issue was our error.
It arrived damaged.
Send the order number and photos to hello@nourinarie.com, preferably within 7 days so we can investigate promptly. This does not remove any rights that apply by law.
Still have a question?
If it isn't answered here, send us a message and we will reply as soon as we can.