Refund & Cancellation.

Last updated: September 2026

This page records the operational return language currently published on the site. It is not a statement that any statutory consumer right is waived. Mandatory rights in the destination where you live continue to apply.

Cancel before fulfilment

You may request cancellation until your order enters fulfilment or ships. Contact hello@nourinarie.com with your order number as soon as possible. We will confirm whether the request arrived before that point and, if payment was captured, process any approved refund to the original payment method.

Change-of-mind returns

Request a return within 30 days after delivery. The product must be unused, unopened, have its original seal intact, and be in its original packaging where reasonably applicable. Opened skincare is final sale for hygiene and safety reasons, except for defective, damaged, or incorrect products and any rights that cannot lawfully be excluded.

Costs and special cases

For a voluntary change-of-mind return, you pay return shipping and the original delivery charge is non-refundable. For an error by Nouri Narie, including a damaged or incorrect product, we pay reasonable return or replacement shipping. For damaged deliveries, please contact us within 7 days with your order number and photos so we can investigate promptly; this request does not remove rights that apply by law. Defective products can be refunded or replaced without charging return costs where required. Partial returns are allowed for individually eligible products and refund only the returned items. We do not retroactively deduct shipping when a partial return puts the retained order below a free-shipping threshold. Duties and brokerage are normally imposed by customs or carriers and are not refundable by Nouri Narie unless required by law or caused by our error.

How to request one

Use your account to select an order and submit a return request, or email the order number to hello@nourinarie.com. We review the request and email the next steps. Labels, approvals, replacements, and Stripe refunds are currently handled manually.

Refund timing

We process an approved ordinary refund within 5–10 business days. Your payment provider or bank may need additional time to post it. Mandatory consumer cancellation, refund, warranty, language, and other statutory rights override this voluntary policy.